Logmein Rescue Help Desk

Logmein rescue is a powerful easy to use remote support solution for pcs macs mobile devices and more.

Logmein rescue help desk.

Global and eu accounts are isolated so make sure you use the right password reset page. The logmein rescue is a good support help desk product and does not need to be pre installed on client machines logmein helped us take a big step forward with remote customer support. Nothing to share about cons. To begin using logmein rescue for zendesk support you must have a valid logmein rescue licensed or trial account.

Download install test read popular topics user guides and find resources that will help you use your product. Logmein rescue is my favorite helpdesk solution platform. Tech support agents can now initiate a screen sharing logmein rescue session directly from a support ticket. You will however be able to support any kind of remote device with logmein rescue.

Security is strong customers must get permission for technicians to access any function and remote sessions employ tls 1 1 transport security with aes 256 bit encryption. Sign in to your zendesk support account. Utilize cayzu s logmein to help solve support problems faster when a customer reaches out for tech support it can be frustrating to try to visualize what he or she is looking at to determine the cause. Enter the email address for your logmein account and we ll send you instructions on how to change your password.

Make sure you submit an email address that is associated with your rescue account. It offers an intuitive platform to solve customer issues quickly. It also gives easy to assign and generate tickets. Start creating remote support sessions from zendesk support tickets.

Logmein rescue is a wonderful helpdesk solution. It worked great for me. With logmein rescue help desk software your agents can connect to users anywhere in the world. Rescue is built to serve teams of all sizes from small helpdesks to the world s largest support organizations and everyone in between.

Multi platform support for users across pc mac ios and android devices full customization and administration controls that lets you tailor rescue to your company s processes enterprise grade security measures including tls 1 2 transport security with aes 256 bit encryption. Find the full setup article here. Customers love it because it allows us to solve most of their tech problems without ever having to enter their premises. Multi platform support enables connection to pc and mac devices while logmein s mobile device support simplifies support for ios android blackberry and other devices.